Frequently Asked Questions

Below you will find the answers to the questions we get asked most, if you can’t find what you’re looking for, ask us a question via the form at the bottom of the page and we will happily add your question (and answer) to the list.

What are your delivery/collection charges?

Our delivery and collection charges are calculated based on various factors including:

  • How many miles the venue is from our warehouse in Manor Royal, Crawley, West Sussex.
  • The access available at the venue and whether a porter is required or not.
  • Time and date you would like your delivery and collection to be.

Please email or call our sales team to find out how much our delivery and collection charges will be to your venue.

Can we return our items dirty?

Absolutely! All we ask is that all excess food and drink is removed from all the items. Please note there is a charge for this service.

Do we have to pay a damage/security deposit on our order?

We ask for a booking deposit which confirms the booking and is non-refundable. We also ask for a breakage deposit which covers any breakages or losses. The breakage deposit is fully refunded after the event providing there are no missing or damaged items. If there are items missing or damaged, the replacement cost will be deducted from your deposit and the balance returned to you.

Can we collect items from your warehouse?

Yes, we allow collections and returns to our warehouse during office hours.

How long can we hire your items for?

All our items are hired on a 48 hour basis however weekend events are Friday to Monday hire. Subject to availability you can extent the hire for as long as required for an additional charge. We often have many of our items on long term hire such as our chiller trailers or gas kitchen equipment.

Can we come and view any of your products available to hire?

Yes, we welcome you to our warehouse based near Gatwick. Due to the busy operational set up we have, we ask this is by appointment only so please do call or email us if you’d like to come in.

Can I amend my order?

We are more than happy to accept any amendments to your order up to 72 hours prior to delivery or collection.

I don’t know final numbers for my event so how can I place an order?

We recommend you place an order for approximate numbers as soon as possible especially with larger events to ensure we have availability for you. If you secure your order, we can then ensure we have stock availability for you. When you know your final numbers we can then amend the order up to 72 hours prior to your event.

Can I place an order over the phone?

Yes you can but we do ask that all orders are in writing to us to ensure we have a communication trail to follow and refer too.

What areas do you cover for delivery and collections?

We cover the South East primarily Sussex, Surrey, London and Kent. We will consider further afield where it does not adversely impact the quality and timeliness of our service.

When is the final payment due on an order?

We ask that full and final payment is made up to 7 working days prior to your delivery date.

Ask the team a new question

Do you have a question not listed? Ask us via the form below and we will get back with an answer as quick as we can.

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